公司簡介
PRADA GROUP
所屬團(tuán)隊(duì)
職位屬性
- 招聘類型：社招
- 工作性質(zhì)：全職
- 職位類型：企業(yè)職位
職位描述
Enqiury management:
1. Act as the first contact to customers on behalf of PRADA GROUP on Omni-channel for all categories of enquires, including but not limited to pre-sales and after-sales enquiries, such as store information, products, service, E-Commerce orders, and events.
2. Daily operation management for brand site and WECHAT stores and ensure SLA achieved.
3. Customer insight collection and customer experience improvement.
Order management:
1. Collaborate with retail stores &warehouse to ensure E-Commerce order delivered on time in proper condition.
2. Technical issues in-charge, which includes IT ticket management, OMS POA management, and cooperate with local & HQ IT to fix/resolve.
Sales contribution and CRM
1. Drive sales by providing professional product recommendations and considerate service to ensure monthly sales target achieved both of team and individuals.
2. Excellent service provide to WECOM high-value pocket customers and long-term relationship maintenance.
Others:
4. Support marketing activity on WECHAT official MP and other programs for best customer experience.
5. Report management for brand site, which included order fulfillment, store complaint tracking report, WeChat handling report to HQ, etc.
6. Other related tasks assigned.
任職條件
1. College above
2. Able to be positive, full of integrity.
3. At least 3 years’ customer service experience.
4. Good at office software.
5. English business writing and reading capability